The OpenIRIS community offers various multiple channels to get help figuring out the workings and to solve problems.
This wiki is the first resource to consult, to see if existing guides and documentation can help you solve your problems.
For general support requests, users should contact their organisation specific contact. The contact email is indicated in
Account menu > [contact email] (link)on the top-right corner of the web-page.
On the top right you will find a question mark icon which opens the following options:
Help
Here you can access the help page within openiris.io, containing general information on how to get assistance.Report Issue
If you find a software bug please file a complete bug report here.Q&A Forum
If you would like to ask a question or discuss a use case, please do so in the forumWiki
On the wiki you will find guides and documentation on how to use openiris.io.
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| Help dialog on the top right of the web page | User account menu |
Also see Organisation contact - admin guide
ΒΆ Submitting a bug report
To report a bug, use the button at the top on the right-hand side; Help > Report issue.
Information to include:
- clearly designate the view, e.g.
Resources > Timeline > [resource] - list all the steps to reproduce the problem
- add screenshots of the full browser window (user interface, error messages, etc.)
- list your OS version
> About this mac
> winver(type in the search window)
e.g. Windows 11 Pro 23H2 22631.3447 - list your browser version
e.g. Chrome 124.0.6367.119